Shipping & Returns

We value every purchase and do our best to honor all shipping requests to ensure you receive your items as quickly as possible. Please read the following policy for online orders to guarantee that your order arrives when expected.

Handling

• We will typically process your order within 1 business day, but it may take up to 3 business days (Monday to Friday).
• Orders are packed and shipped Monday to Saturday only. Orders placed on Sunday and select holidays are processed on the next business day.
• If we are unable to process your order due to inaccurate or incomplete payment information, it may be delayed an additional 2 business days.
• A shipment confirmation email will be sent to you after the order has been shipped.

Shipping Options

• Standard: 2-5 business days, $5 (free for orders over $35) to U.S. addresses, $10.00 flat rate to international addresses outside of the U.S.
• USPS Priority: 2-3 business days, cost based on location
• International Shipping: currently only available to Australia, Canada, & the United Kingdom shipping times may vary due to customs delays.
• All orders are shipped in discreet recyclable packaging without visible logos.

Packages shipped with standard shipping do not require a signature. If your package is lost, stolen in transit or delivered to the wrong address, please let us know so that we can assist you.

Order Cancellation

• Cancellations can be made until the item has been shipped out of our facility.

Returns and Exchanges

• If you've changed your mind, we're happy to accept returns within 60 days of receiving your package.
• For a return request, kindly access this link: https://shopify.com/51325894810/account. If you prefer, you can also reach out via our contact form.

If you have any further questions or need assistance, please contact our customer service team at customerservice@avantejewel.com. We will reply to your inquiry promptly.